Branch Manager

4 weeks ago

Lymington, Hampshire, United Kingdom Hays Travel Full time

Job Overview

Hays Travel is seeking a Branch Manager to lead our retail team and inspire them to deliver exceptional customer service. As a Branch Manager, you will be responsible for leading the overall profitability of your branch, maximising sales, and exceeding targets.

Key Responsibilities

  • Lead the retail team and inspire them to deliver exceptional customer service
  • Maximise sales and exceed targets
  • Enable the effective day-to-day operation of your branch and foreign exchange bureau
  • Manage, coach, and develop your branch colleagues
  • Inspire customers through providing exceptional customer service
  • Develop new business leads and maximise social media to promote offers, generate customer engagement, and sales
  • Oversee and support team members' performance, supporting areas for development to achieve maximum productivity while ensuring colleague motivation and morale is at its best
  • Act as a figurehead within the local community, attending promotional activities and events to aid branch performance and impact
  • Assist in the recruitment of colleagues into your branch, including apprentices, and ensure their development is tailored to their talent progression

Requirements

  • Great leadership skills and experience of working leading other colleagues
  • Ability to coach, develop, and motivate a team
  • Ability to work towards individual and team sales targets
  • Excellent communication and customer service experience
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
  • Ability to assist with the development of colleagues to maximise job satisfaction, performance, and talent succession
  • Competent IT skills

Our SMILE Values

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

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