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Test Centre Administrator

2 months ago


Dundee, Dundee City, United Kingdom Pearson Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Test Centre Administrator. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of exams at our test centre in Galashiels.

Key Responsibilities
  • Provide exceptional customer service to candidates, responding to their queries and concerns in a timely and professional manner.
  • Process candidate sign-in and explain the test process to them, ensuring they have a positive experience.
  • Administer and invigilate tests, maintaining the highest standards of security and integrity.
  • Ensure compliance with all relevant regulations and protocols, including data protection and health and safety.
  • Contribute to the overall efficiency and effectiveness of the test centre, identifying areas for improvement and implementing changes as needed.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with candidates, colleagues, and other stakeholders.
  • Proven experience in a customer-facing role, with a strong focus on delivering high-quality service.
  • Ability to work independently and as part of a team, with a flexible approach to working hours and tasks.
  • Basic computer skills, including Microsoft Office, with the ability to learn new systems and processes quickly.
What We Offer

We offer a competitive hourly rate of £12.77, paid monthly, and a range of benefits, including a pension scheme, shares and stock purchase options, and access to a cycle to work program and gym membership concessions.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.