Customer Service Representative

1 month ago


Dunfermline, Fife, United Kingdom The Body Shop Full time

At The Body Shop, we're passionate about pioneering cruelty-free beauty and making a positive impact on the world. As a Customer Care Advisor, you'll play a key role in delivering exceptional customer service and helping our customers find the perfect products for their needs.

Key Responsibilities
  • Learn and understand our products, including their natural ingredients and Community Trade programmes.
  • Recommend products to customers based on their preferences and lifestyle.
  • Support the store management team in driving sales and profit through exceptional customer service.
  • Assist with keyholding duties and open availability for weekdays, weekends, and holiday shifts.
  • Participate in training hours and develop your skills and knowledge.
  • Enjoy a 50% discount on regular products and 30% on gifts.
  • Make connections with Community Partners to drive local activism.
  • Grow within the brand and be part of a diverse and inclusive team.

We celebrate individuality and offer a range of Inclusion and Belonging Networks for employees to join, including TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network.



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