IT Support Specialist
4 days ago
We are seeking a highly skilled Technical Support Engineer to join our team. In this role, you will own, investigate and solve complex customer technical issues, collaborating with cross-functional teams and leveraging troubleshooting tools and practices.
Responsibilities- Respond to and resolve complex customer technical issues, acting as an advisor to the customer and collaborating within and across teams.
- Build communities with peer delivery roles and share knowledge through readiness programs, technical coaching and mentoring of others.
- Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and develop automation techniques and diagnostic tools driving Microsoft product improvements.
Required skills include multiple years of technical support, technical consulting experience, or information technology experience; knowledge of container technology and fluency in Kubernetes; experience with Core Linux administration (boot process, file systems, network device and protocol configuration); and understanding of the Networking OSI model and related concepts.
Preferred qualifications include Microsoft Technology Certifications or CK A/AD/S; knowledge of Microsoft Cloud; knowledge of Open Shift, or Redhat technologies; knowledge of Windows Operating System and Virtualization concepts; knowledge of networking concepts including VIPs, NAT, DNS; knowledge of container specific networking concepts such as CNI; and knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.).
Fluency in English is required, both reading, writing and speaking.
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Higher Education Support Specialist
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Higher Education Support Specialist
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Mentor Specialist for Higher Education Students
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Autistic Support Tutor for Higher Education
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Technical Support Specialist
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Technical Support Specialist
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Field Support Specialist
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