Tourism Expert

Job Description

As a Travel Consultant at Hays Travel, you will be responsible for providing exceptional customer service and sales expertise to our clients. Your primary goal will be to help customers plan and book their ideal holidays, leveraging your extensive product knowledge and excellent communication skills to ensure a seamless experience.

Key Responsibilities:

• Build and maintain relationships with customers to understand their needs and preferences
• Use your expertise to identify and meet customers' needs, offering tailored solutions and recommendations
• Utilize social media platforms to promote offers, generate customer engagement, and drive sales leads
• Participate in promotional events and activities to increase brand awareness and exposure
• Achieve individual and team sales targets through effective sales strategies and customer relationships
• Assist with day-to-day branch operations, ensuring seamless delivery of holiday products and services
• Participate in training programs to enhance skills and knowledge, driving personal and business growth

Competencies:

• Ability to work towards individual and team sales targets, driving business growth
• Exceptional communication skills and customer service experience, with a focus on delivering exceptional customer experiences
• Good accuracy and numerical skills, with attention to detail and precision
• Enthusiasm and positive attitude, with a commitment to contributing to business growth and success
• Competent IT skills, with the ability to navigate and utilize various software systems

Experience:

• At least 1 year of experience as a Travel Consultant, with a proven sales record and passion for travel and tourism
• Excellent travel product knowledge, with a good working knowledge of tour operator systems
• Good sales and presentation skills, with the ability to connect with customers and deliver compelling sales pitches
• Customer-focused, with a strong emphasis on delivering exceptional customer experiences
• Problem-solving skills, with the ability to think critically and creatively
• Team player, with a focus on collaboration and teamwork to drive business success
• Good organizational and time-management skills, with attention to detail and precision
• Excellent communication skills, with the ability to communicate effectively with customers and colleagues
• A recognized travel qualification, although not essential