Proactive Account Manager

6 days ago


Warrington, Warrington, United Kingdom Datel Computing Ltd Full time

We're seeking a skilled PROACTIVE ACCOUNT MANAGER to join our team. This exciting role offers a competitive salary of £58,000 per annum, along with excellent benefits and support package.

About the Role:

  • As a Proactive Account Manager, you'll work closely with stakeholders across the organization to deliver exceptional experience for our customers.
  • You'll be responsible for managing key interactions throughout the customer's journey, ensuring they receive the best possible service.
  • You'll work collaboratively with marketing and product experts to ensure customers are well-informed on Sage Intacct product updates and company communication.
  • You'll utilize feedback loops, such as NPS surveys results, to drive better outcomes for customers in the long term.

About Us:

Datel Computing Ltd is a successful tech and services business that values employee growth and development. As a Proactive Account Manager, you'll have the opportunity to shape the future of customer success within our company.

Benefits:

  • 25 days holiday (plus bank holidays)
  • A supportive culture with a stable community that nurtures individual and customer success
  • A financial benefits package including pension, Life Cover, discounted shopping scheme, access to electric vehicle scheme, and referral bonus
  • A health benefits package including access to Bupa, health cash plan, access to GPs, and 24-hour advice and information line
  • Cycle to work scheme and access to Mental Health First Aiders
  • Learning and development opportunities to build your knowledge and skills
  • Inspirational social and educational events to foster connections with our people
  • Volunteering and charity fundraising opportunities


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