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House Manager

1 month ago

Pulborough, West Sussex, United Kingdom McCarthy Stone Full time

About the Role

We are seeking a customer-centric House Manager to enhance the quality of life for our homeowners and enable them to maintain their independence. This diverse role encompasses high-level customer service, front-of-house, and facilities management.

Key Responsibilities

  • Welcoming new homeowners and supporting them to settle into their apartments.
  • Providing a professional front-of-house service and dealing with visitors in a friendly manner.
  • Being the first point of contact for all homeowners and offering them help, support, and advice as necessary.
  • Working in collaboration with partners and suppliers to ensure the smooth running of the estate.
  • Managing the development – gardens and grounds – in an efficient and effective manner, providing homeowners with a safe, secure, well-maintained, and pleasant environment.
  • Facilitating social interaction and helping homeowners to enjoy retirement living to the full.
  • Ensuring that all Health and Safety requirements are adhered to.

Requirements

  • Excellent communication skills with a real 'can-do' attitude.
  • Extensive experience in a professional customer service-oriented position.
  • A professional approach with high-quality standards.
  • Thrives in a busy and varied role, where every day will be different.
  • Be resilient and can problem-solve effectively.
  • An awareness of basic Health and Safety will be a distinct advantage.
  • A good level of computer literacy including Microsoft Word and Outlook.
  • Previous/current work-based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

About McCarthy Stone

McCarthy Stone is the leading UK's retirement living providers. We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.