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ICT Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled and experienced ICT Support Specialist to join our team at Intellect Group. As an ICT Support Specialist, you will be responsible for providing technical support and maintenance of our IT infrastructure, ensuring that our systems and equipment are running smoothly and efficiently.
Key Responsibilities:
- Provide first- and second-line technical support for all IT-related issues and queries, including troubleshooting and resolving hardware and software problems.
- Assist with the setup and configuration of new hardware and software, as well as user account management.
- Escalate complex issues to the appropriate teams and work closely with other support teams to ensure swift resolution.
- Maintain accurate records of all incidents, service requests, and resolutions using our IT Service Management system.
- Provide user training and guidance on IT systems and software applications, including Microsoft Office and other business software.
- Contribute to the development and maintenance of IT documentation, knowledge base articles, and support guides.
- Assist in the rollout of IT projects, including upgrades and new system implementations.
- Follow IT security protocols and assist in the enforcement of IT policies to protect sensitive data and ensure compliance with data protection regulations.
Requirements:
- Previous experience in a similar ICT support or service desk role, ideally within a professional services environment.
- Strong knowledge of Windows operating systems, Office 365, and Active Directory.
- Experience with remote support tools and basic networking troubleshooting (TCP/IP, DNS, DHCP).
- ITIL Foundation certification or equivalent is desirable but not essential.
