Team Leader

2 days ago


Brentwood, Essex, United Kingdom Giant Eagle Full time

About the Role

Giant Eagle is seeking a highly motivated and experienced Team Leader to join our Curbside Team. As a Team Leader, you will be responsible for leading a team of Team Members to provide exceptional customer service and ensure a seamless curbside experience.

Key Responsibilities

  • Team Management
    • Recruit, train, and develop Team Members to achieve their full potential
    • Provide coaching and feedback to Team Members to improve performance
    • Conduct performance evaluations and make recommendations for promotions or other changes in status
  • Customer Service
    • Ensure that all customers receive exceptional service and have a positive experience
    • Respond to customer complaints and concerns in a professional and timely manner
  • Operations
    • Oversee the daily operations of the Curbside Team, including scheduling and inventory management
    • Monitor and analyze sales and profit data to identify areas for improvement
  • Communication
    • Communicate effectively with Team Members, customers, and other departments to ensure seamless operations
    • Provide regular updates and feedback to Team Members and management
  • Safety and Security
    • Ensure that all Team Members are aware of and follow safety and security protocols
    • Monitor and report any safety or security incidents

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least 6 months to 1 year of experience in a leadership or management role
  • Excellent communication and interpersonal skills
  • Ability to work a flexible schedule, including nights, weekends, and holidays


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