Retail Operations Manager

7 hours ago


Swansea, City and County of Swansea, United Kingdom Tesco Partners Full time

About Tesco Partners

We're a leading retail company with a rich history and commitment to customer satisfaction.

Job Title: Retail Operations Manager

Salary: £60,000 - £80,000 per annum

This role is responsible for overseeing the operational aspects of our cafés in a designated region. As a Retail Operations Manager, you will ensure that all cafés meet high standards of quality service and comply with health, safety, and food regulations.

Main Responsibilities:

  • Drive improvement programs for underperforming cafés
  • Lead training and mentoring for Café Managers and their teams
  • Oversee best practices for quality service and legal compliance
  • Maintain cafés and equipment to protect assets and meet regulations
  • Collaborate with leadership teams to achieve business vision
  • Work with store and office teams to deliver plans and provide feedback
  • Conduct performance reviews and identify development or corrective actions
  • Apply financial acumen to boost revenue and minimize expenses

Requirements:

  • A background in hospitality
  • A commitment to excellent customer service
  • Great people management skills
  • Strong business acumen
  • Good planning and organizational skills

Benefits:

  • Colleague Clubcard after 3 months service
  • Quarterly Bonus Scheme
  • Optional Private Healthcare
  • Flexible working from day one
  • Retirement savings plan
  • Life Assurance
  • Access to free wellbeing services
  • An exclusive deals and discounts website
  • Holiday starting at 33 days
  • Access to colleague networks

Inclusive Culture: We strive for an inclusive culture, celebrating diversity and creating a workforce that reflects our customers. We're proud to be a Disability Confident Leader and committed to a fully inclusive and accessible recruitment process.



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