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Service Coordinator

4 weeks ago

Manchester, United Kingdom VTA Recruitment Full time

At VTA Recruitment, we are seeking a skilled Service Administrator to join our team in Oldham. This is an exciting opportunity to work with a family-run business specializing in the refrigeration industry.

The ideal candidate will have previous experience in the transport/vehicle industry and possess excellent customer service skills. As a Service Administrator, you will be responsible for overseeing a team of service technicians who carry out maintenance work throughout the Northwest and Northeast of the country.

Main Responsibilities:

  • Respond to customer inquiries in a professional and timely manner.
  • Coordinate the deployment of engineers to customer sites for repairs and breakdowns.
  • Prepare and submit customer reports and service logs.
  • Arrange and delegate repairs to be completed in the workshop.
  • Conduct quality check services and update records.
  • Liaise with customers to confirm breakdowns of costs and manage bookings.

To succeed in this role, you must be methodical in your approach, able to work independently, and have strong communication and customer service skills. Additionally, you should have a sound understanding of computers and be able to adapt to in-house software and IT systems.