Customer Service Specialist
4 days ago
Furrows Group is a well-established Shropshire brand with over 105 years of experience in retailing vehicles. We are currently recruiting for a Customer Service Advisor to join our aftersales contact centre based in Shrewsbury.
The successful candidate will be responsible for providing high levels of customer service, ensuring all customer queries are dealt with promptly and accurately. Training will be provided to those who require it.
About the Role:
- Maximise customer awareness of all services offered by Furrows Group
- Ensure highest level of customer care and satisfaction at all times
- Maintain excellent standards of administration with attention to detail
- Achieve required process efficiency standards
- Supervise daily booking of aftersales work through the Service Workshop
- Initiate job documentation and maintain customer records and follow up systems accordingly
What You'll Need:
- Good communication and listening skills
- Organised
- Methodical
- Motivated
- Flexible
- Accuracy
- Ability to provide customer service effectively on the telephone and written English
- Knowledge of KERRIDGE/DRIVE and Edynamic systems would be advantageous.
Salary: £25,000 - £30,000 per annum (dependent on experience)
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