Customer Service Representative
1 week ago
About the Role
We are seeking a motivated and customer-focused individual to join our seasonal team in Blackfield. As a Customer Service Representative, you will play a vital role in providing excellent service to our customers, ensuring they have a positive shopping experience.
Job Overview
This is a seasonal opportunity for someone who enjoys working in a fast-paced retail environment and is passionate about delivering exceptional customer service. You will work closely with the store team to provide a seamless shopping experience for our customers, meeting their needs and exceeding their expectations.
Salary and Benefits
The salary for this role starts from £12.02 per hour, increasing to £13.15 for stores within the M25 area. You will also receive additional payments depending on location and skills. In addition to your hourly rate, you will enjoy benefits such as 20 days' annual leave, rising to 22 days after 12 months, plus bank holidays. You will also have access to free wellbeing services, life cover of five times your pay, and an award-winning pension with matching contributions up to 7.5%.
Responsibilities
- Provide exceptional customer service, ensuring every customer has a positive shopping experience.
- Work closely with the store team to meet sales targets and achieve business objectives.
- Operate cash registers, handle customer transactions, and process returns efficiently.
- Maintain a high level of product knowledge, assisting customers with queries and recommending products.
- Contribute to visual merchandising and stock replenishment, ensuring the store looks its best at all times.
- Work collaboratively with colleagues to achieve team goals and support each other in busy periods.
Requirements
- Previous experience in a retail or customer-facing role is essential.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Able to work flexibly, including evenings, weekends, and bank holidays.
- Basic numeracy and literacy skills, with the ability to use a cash register and process transactions accurately.
- A passion for delivering great service, with a focus on customer satisfaction.
What's in it for You?
As a Customer Service Representative, you will enjoy a range of benefits, including:
- 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard.
- Access to free wellbeing services, including resources to support your mind, body, and life.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
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