Customer Service Team Leader
4 weeks ago
Job Title: Customer Service Team Leader
Job Summary: We are seeking a highly skilled and experienced Customer Service Team Leader to join our Meet and Greet customer services team. The successful candidate will be responsible for welcoming customers in a friendly and professional manner, guiding and helping them through their visit to one of our locations.
Key Responsibilities:
- Welcoming customers in a friendly and professional manner
- Guiding and helping customers through their visit
- Ensuring customers feel welcomed and are comfortable
- Responsible for general operation of the interview
- Processing documents and ensuring connectivity with the interviewing officer
Requirements:
- Excellent communication skills
- Strong resilience and ability to work under pressure
- At least five GCSEs (or equivalent Level 2 qualifications) at grade 4/C or above, including Maths, English Language
- Valid passport and UK residency for longer than 5 years
Training: The Home Office will provide a 4 week training period, consisting of shadowing experienced team members and on the job learning.
Security Clearance: This role requires security clearance that will be processed for you, if successful.
Brook Street UK: We are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
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