Customer Service Ambassador Sheffield Meadowhall Store

2 weeks ago


Sheffield, Sheffield, United Kingdom FatFace Full time
Job Role Overview
As the face of our business, you will play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces. You will be the first point of contact for our customers, greeting and serving them in a friendly, enthusiastic and professional manner. Your genuine attentiveness and interest in our customers' needs will ensure they have a memorable experience with us.
Key Responsibilities
  • Provide exceptional service at all times, utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales.
  • Process sales, orders and refunds efficiently and attentively at the tills.
  • Process deliveries and help get all replenishment and new stock onto the shop floor.
  • Perform general housekeeping and tidying of the shop floor and back of house.
  • Keep up to date with company activity and promotions.
  • Support floor moves, sale set ups and launches.
  • Adhere to all FatFace policies and procedures.
  • Ensure GDPR procedures are followed at all times.
Competencies
  • Deliver excellent customer service standards, focusing on customer needs and satisfaction.
  • Exhibit a passionate commitment and enthusiasm for the FatFace brand, demonstrating our brand vision and values through your work.
  • Align yourself with the company's social and environmental mission and champion any actions that you can directly impact.
  • Provide a personal, genuine and authentic approach.
  • Act with integrity, demonstrating a passion for, interest in and understanding of others.
  • Value and respect the team at all levels, getting on well with everyone around you.
  • Play an active and positive part in the team, embracing every opportunity to be a part of what's going on.
  • Enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction.
  • Proactively offer customers alternative ways to buy across our whole multichannel proposition.
  • Deliver on all operational standards to maintain expected requirements across all core components, including handling deliveries, VM, health and safety, general housekeeping and stock replenishment.
Requirements
  • Desirable experience in a customer service environment.
  • Excellent interpersonal and communication skills.
  • A positive can-do attitude.
  • The ability to work productively in a high-pressure environment.
  • Confidence in taking the initiative and working under your own direction at times.
  • A team player.
  • Great time management.
Benefits of Working with Us
  • 25 days holiday plus bank holidays.
  • Generous monthly discount allowance.
  • Perkbox, our online platform to use from day one, featuring amazing online discounts, home workouts, wellbeing content and popular brand discounts.
  • THRIVE, our learning management system, accessible from day one with thousands of pieces of learning.
  • Dental insurance (employee-funded).
  • Pension scheme.
  • EAP support available 24/7 through UNUM/Retail Trust/Fashion Textiles Support.
  • Sick pay allowances.
  • Sabbatical leave in line with service.
  • Enhanced family-friendly policies, including maternity leave.
  • Refer a friend scheme.


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