Senior Housing Operations Manager
5 days ago
We are looking for an experienced Senior Housing Operations Manager to lead our multi-channel contact center in East London. The ideal candidate will have a strong track record of delivering excellent service to residents and a deep understanding of housing association operations and residents' unique needs.
About the RoleThis is a fantastic opportunity for someone passionate about making a difference in the lives of residents. You will be responsible for leading our customer service team, ensuring that we deliver high-quality services that meet the needs of our residents.
Key Responsibilities- Lead a team of customer service professionals to deliver exceptional service to residents
- Develop and implement strategies to improve customer satisfaction and engagement
- Collaborate with other departments to ensure seamless delivery of services
- Monitor and analyze customer feedback to identify areas for improvement
To be successful in this role, you will need:
- A degree in a related field (e.g., business, management)
- At least 5 years of experience in customer service or a related field
- Proven track record of delivering excellent service to customers
- Strong leadership and communication skills
- Ability to work collaboratively with others
We offer a competitive salary of £33-34 per hour, paid weekly, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about making a difference, please apply now.
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