Hybrid Collections and Inquiries Expert
2 weeks ago
Job Description:
We are looking for a highly skilled and customer-focused individual to fill the role of Hybrid Collections and Inquiries Expert in our Dartford office. The successful candidate will be responsible for engaging with customers via phone, email, and chat to resolve their queries and provide exceptional support.
Key Responsibilities:
- Handle Customer Enquiries: Respond to customer calls, emails, and chats efficiently and effectively, ensuring a high level of customer satisfaction.
- Maintain Customer Records: Keep detailed records of customer interactions and feedback, using this information to improve our services.
- Work Collaboratively: Collaborate with colleagues to achieve common goals and enhance customer satisfaction.
- Address Customer Concerns: Promptly address customer concerns and provide solutions to resolve their issues.
Requirements:
- Customer Service Experience: Proven experience in a customer-facing role, preferably in a similar industry.
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to adapt to various customer needs.
- Problem-Solving Abilities: Excellent problem-solving skills, with attention to detail and the ability to resolve complex issues.
- Team Player: A positive attitude and a willingness to work collaboratively as part of a team.
What We Offer:
- Dynamic Working Environment: Join a supportive and dynamic team, committed to delivering exceptional customer experiences.
- Opportunities for Growth: Develop your skills and knowledge through regular training and development programs.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Salary Estimate: £35,000 - £45,000 per annum, depending on experience.
We can only consider applications from candidates who have the right to work in the UK.
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