Account Manager
5 days ago
Office Power is a leading platform business that specializes in the business supplies industry. We partner with traditional reseller businesses to provide innovative solutions that increase productivity and profitability in a rapidly changing market.
Our award-winning technology and operational support services enable our partners to achieve their business goals. We offer a range of services, including commercial analysis, trading and marketing services, financial and customer service support.
We are part of the EO Group, a disruptive software and services company that is backed by private equity. Our group comprises three company units: Office Power, an ecommerce division, and a software company that builds and manages a proprietary ecommerce ERP platform.
The RoleWe are seeking a dedicated Account Manager to collaborate with our partners and help them utilize our platform and tools to enhance and grow their business. As an Account Manager, you will be the first line of communication, proactively resolving any issues that arise and working closely with other departments to identify areas of improvement.
You will have a strong understanding of our platform and be able to communicate its benefits to our partners. You will also be responsible for developing trusting relationships with our partners, managing inbound queries, and supporting dealer on-boarding projects.
Key Responsibilities- Develop trusting relationships with partners through regular, proactive communication
- Manage inbound partner queries from receipt to resolution
- Support partner on-boarding projects, including customer data cleansing and pre/post go-live training
- Implement partner trading plans with the marketing team
- Coordinate the requirements of larger specials projects across multiple departments
- Manage reporting requests from partners
- A minimum of 2 years' experience in an account management or customer-facing role
- An understanding of a SAAS business model
- Commercially minded individual with a strong understanding of business goals
- Demonstrates knowledge of and passion for technology, understanding how it drives smarter and optimized performance
We offer a competitive market-tested package, comprehensive Vitality health insurance, and a starting annual leave allowance of 25 days holiday, plus public holidays, increasing up to 30 days alongside tenure. We also offer a bonus day annual leave, flexible hybrid working, and a Legal & General pension scheme.
Our CultureWe are a company that values respect, understanding, and support. Our values define our personality and drive our success. We are committed to putting our customers first, loving office life, being proud to be different, thinking big, being never done, and being go-to people. We believe that all feedback is a gift and strive to be open-minded and trustworthy.
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