Senior Communications Specialist

4 weeks ago


Manchester, United Kingdom BNY Full time

BNY is a leading global financial services company, empowering our employees to grow and succeed in a dynamic environment. With a presence in over 70 markets worldwide, we touch nearly 20% of the world's investible assets. Our team of over 50,000+ professionals works together to create innovative solutions that benefit businesses, communities, and people everywhere.

Role Overview

We are seeking an experienced Voice Engineer to join our EMEA Production Service team in Manchester. This role offers a unique blend of on-site and remote work opportunities, allowing you to balance work and life effectively.

As a Voice Engineer, you will be responsible for supporting Operations and Project activities on Voice infrastructure, including Nice Voice Recordings. You will use structured problem-solving and available tools to troubleshoot highly complex systems in a mission-critical environment.

You will also identify all aspects of communications-related vulnerabilities, increasing customer awareness of potential vulnerabilities and impacts of communications on mission execution capability. Additionally, you will perform day-to-day activities required to manage Voice services, including design, implementation, and management.

The successful candidate will have a Bachelor's degree or higher, or equivalent combination of education and experience. Relevant experience supporting enterprise multi-cluster design, integrating CUCM, Unity Connections, and SME is essential.

Expert knowledge of Cisco Video and Conferencing solutions, Nice Perform, Oracle SBC design, and configuration is highly desirable. Excellent communication, relationship management, and logical reasoning skills are also required.

Estimated Salary: £60,000 - £75,000 per annum

We offer a range of benefits, including competitive compensation, flexible working hours, generous paid leaves, and access to cutting-edge technology. We value diversity and inclusion at BNY, and we welcome applications from underrepresented groups, females, individuals with disabilities, and protected veterans.



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