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ICT Support Specialist

1 month ago

Crawley, West Sussex, United Kingdom Inspiration Healthcare Group Full time

As an ICT Support Specialist, you will be responsible for providing technical support to our global distributor network. Your duties will include:

  • Providing telephone support to customers and distributors as required.
  • Participating in an on-call rota scheme to provide support outside of normal business hours.
  • Communicating with customers and distributors to ensure efficient support and resolution of technical issues.
  • Investigating customer complaints and adhering to quality standards.
  • Providing technical training to customers and colleagues as required.

Management Responsibilities:

You will be responsible for managing and coordinating the technical support team, ensuring that all support activities are carried out in accordance with company standards and procedures.