Café and Shop Floor Assistant Leader
6 days ago
Job Title: Café and Shop Floor Assistant Leader
Salary: £37,500 per annum
We are seeking a highly motivated and customer-focused Café and Shop Floor Assistant Leader to join our team. As a key member of our team, you will be responsible for leading by example, delivering exceptional customer service, and contributing to store sales and cost control.
Key Responsibilities:
- Serve customers efficiently and provide brilliant customer service – on the shop floor and at service points.
- Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy.
- Utilize all digital tools and communication channels to do the job effectively.
- Share customer and colleague feedback to help us improve our services.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own your own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions, and selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and your part to play.
- Complete tasks with pace and in line with SOPs.
- Minimize cost and waste through good process practice.
- Follow safe and legal working practices.
Benefits:
- Competitive salary and benefits package
- Opportunities for career progression and professional development
- A supportive and collaborative work environment
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