Café and Shop Floor Assistant Leader

6 days ago


London, Greater London, United Kingdom Marks & Spencer Plc Full time

Job Title: Café and Shop Floor Assistant Leader

Salary: £37,500 per annum

We are seeking a highly motivated and customer-focused Café and Shop Floor Assistant Leader to join our team. As a key member of our team, you will be responsible for leading by example, delivering exceptional customer service, and contributing to store sales and cost control.

Key Responsibilities:

  • Serve customers efficiently and provide brilliant customer service – on the shop floor and at service points.
  • Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy.
  • Utilize all digital tools and communication channels to do the job effectively.
  • Share customer and colleague feedback to help us improve our services.
  • Share knowledge and experience with colleagues to support others in building skill and confidence.
  • Own your own learning & development and proactively access digital learning solutions.
  • Know the daily sales targets, priorities, promotions, and selling opportunities.
  • Have great product knowledge to sell and recommend our products and services.
  • Proactively engage with customers to understand their needs and make recommendations.
  • Understand the store priorities and your part to play.
  • Complete tasks with pace and in line with SOPs.
  • Minimize cost and waste through good process practice.
  • Follow safe and legal working practices.

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career progression and professional development
  • A supportive and collaborative work environment
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