Sales Operations Specialist

1 month ago


London, Greater London, United Kingdom TASCHEN Full time
Your Key Responsibilities

We are seeking a highly skilled Sales Operations Specialist to join our team. As a Sales Operations Specialist, you will be responsible for providing exceptional customer service to TASCHEN clients, managing customer inquiries in a professional and timely manner, and overseeing order management, including handling payment and shipping issues.

You will also support our sales colleagues and contribute to ensuring smooth operations, coordinate with Sales, Logistics, Production, Finance, and Controlling departments to address and resolve order-related issues, and continuously seek ways to improve service processes and enhance the customer experience.

Your Profile

  • Completed commercial training or a degree in business administration or a comparable field of study
  • Proven experience in sales operations, customer service, or a related field, preferably with a service company, consumer goods manufacturer, or luxury brand
  • Strong understanding of both B2B and B2C sales processes and customer service principles
  • Excellent communication in English and interpersonal skills
  • Experience with MS Office, especially Excel, and preferably with MS Dynamics 365 Business Central
  • Experience with Zendesk (or other ticket handling system)
  • Ability to work effectively and structured in a fast-paced and dynamic environment
  • Strong problem-solving skills and attention to detail
  • Analytical thinking and quick comprehension
  • Flexibility and ability to work under pressure within an international team
  • Interest in the topics of our program

We Offer

  • A creative, international working environment with varied tasks in a dynamic, constantly growing family business
  • An open corporate culture with flat hierarchies and fast decision-making processes
  • Flexible working hours
  • A performance-related salary for a responsible position
  • A permanent, full-time position

About Us

TASCHEN is the world's leading art-book publisher, headquartered in Cologne with teams in Berlin, Brussels, Hong Kong, London, Los Angeles, Madrid, Miami, Milan, New York, Paris, and Tokyo. For more than 40 years, we have been on a mission to publish innovative illustrated books on art, architecture, design, fashion, film, lifestyle, travel, photography, and pop culture and to bring them to the world. We aspire to be inclusive, independent, inspirational.



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