Customer Service Technician
3 weeks ago
About the Role:
We are seeking an experienced 1st Line Support Engineer to join our team at Constant Recruitment. The successful candidate will be responsible for providing technical support to our clients and ensuring that their issues are resolved promptly and efficiently.
The role involves working in a dynamic and fast-paced environment where no two days are the same. You will be required to work collaboratively with other teams to achieve business objectives and provide excellent customer service at all times.
Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Identify and resolve technical issues efficiently and effectively
- Document and track technical issues and resolutions
Requirements:
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in IT support
- Excellent communication and problem-solving skills
What We Offer:
- Competitive salary of £25,000 per year
- Opportunities for professional growth and development
- A range of benefits including flexible working hours and free parking
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