Head of External Communications Lead

4 weeks ago

London, Greater London, United Kingdom TalkTalk Telecom Full time

Head of External Communications Lead

The role:

TalkTalk Telecom is seeking a seasoned professional to lead its External Communications team. As Head of External Communications Lead, you will be responsible for developing and implementing strategic communications plans to protect and promote the company's reputation.

This is a fixed-term role to cover maternity leave, starting at the end of November 2024. You will report into the Director of Corporate Affairs and deputise for them on ad hoc financial and Group communications as needed.

Key Responsibilities:

  • Lead the strategic direction of TalkTalk's PR, Press Office, and Corporate Communications.
  • Manage and develop the External Communications team under the direction of the Director of Corporate Affairs.
  • Deputise for the Director of Corporate Affairs on ad hoc financial and Group communications when needed, as well as sign offs.
  • Provide counsel to senior leaders on reputational matters when needed, including the preparation of key messages.
  • Oversee the press office function, providing support with responses to reactive media inquiries and acting as a senior adviser on incidents.
  • Collaborate with the marketing, commercial, product, and customer services teams to deliver key business priorities.
  • Develop and deliver strategic PR objectives and plans to ensure a constant high profile while also guarding the brand's reputation.
  • Ensure a regular drumbeat of national, trade, and regional media coverage with the support of your team.
  • Provide oversight for the PR agency and press monitoring provider, having overall responsibility for their understanding of our priorities and quality of delivery.
  • Develop our corporate social media strategy, helping us drive up quality awareness and impact.
  • Develop meaningful measurement across all areas of your responsibilities and ensure appropriate awareness across the business.
  • Build and maintain media relationships.
  • Maintain close relationships with a range of internal stakeholders to ensure coordination of communications, not least with internal communications colleagues and others as appropriate.

Requirements:

  • Strong stakeholder management, including senior leaders, external partners, and media.
  • Strong experience working in PR and Communications, preferably in an in-house setting.
  • Experience of managing and guiding a PR agency.
  • Experience of planning and managing multiple PR campaigns at the same time as overseeing a busy press office and managing reputational issues.
  • Experience of financial communications is desirable.
  • Strong copywriting and grammar skills.
  • Highly organised and comfortable managing several projects simultaneously.
  • Solid knowledge of social media platforms.
  • Experience creating and running social activity, including influencer campaigns.
  • Experience of communications measurement tools.
  • Telecoms experience is desirable.

Location:

  • This role could be based in Salford or London – some travel will be required between the two locations each month.

Other information:

  • A small amount of weekend press office cover is required - approximately two hours each month.

TalkTalk Telecom is an inclusive employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone can thrive and contribute their best work.

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