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Deputy Manager

2 months ago

Bere Alston, Devon, United Kingdom YHA Full time
About the Role

We are seeking a highly skilled and experienced Deputy Manager to join our team at YHA Borrowdale. As a Deputy Manager, you will play a key role in supporting the Hostel Manager in the day-to-day operational management of the hostel and delivering an exceptional customer experience.

Key Responsibilities
  • Support the Hostel Manager in achieving targets across all aspects of hostel operation, including food and beverage, and maximize revenue while controlling expenditure.
  • Manage a team of employees and occasional volunteers, providing guidance and support to ensure excellent customer service.
  • Contribute to the team effort in the day-to-day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks as required.
  • Support the management of an operational budget and delivery of Key Performance Indicators (KPIs).
Requirements
  • Previous leadership experience and experience managing budgets.
  • Excellent communication and time management skills, with the ability to work under pressure and manage varying workloads.
  • Knowledge and understanding of YHA's core purpose and values.
  • Experience working in a team environment and managing a team.
  • Food safety level 2 and APLH level 2 qualifications desirable.
What We Offer
  • A competitive salary of £28,487 per annum.
  • The opportunity to work in a unique and dynamic environment.
  • Access to YHA's staff discount and cashback portal.
  • Free YHA Membership each year.
  • 10 nights free hostel stays per year for you and up to 3 friends or family.