User Experience Design Lead

4 weeks ago


Preston, Lancashire, United Kingdom Lancashire County Council Full time

Lancashire County Council is seeking a skilled User Experience Design Lead to join our Change Team. In this pivotal role, you will lead, develop, and mentor the service design community across the County Council, setting high standards and ensuring professional growth.

About the Role

As a key member of our team, you will partner with colleagues to capture and use data to inform responses to our most complex, risky, and interdependent services. You will work closely with large, complex service areas to develop their transformation plans, identifying opportunities for transformation and coaching teams to create ambitious plans.

Key Responsibilities

  1. Develop and lead the service design community to frame problems, enhance end-to-end experiences, and support implementation of major change programmes.
  2. Partner with colleagues to capture and use data to inform responses to our most complex, risky, and interdependent services.
  3. Work closely with large, complex service areas to develop their transformation plans, identifying opportunities for transformation and coaching teams to create ambitious plans.
  4. Be an ambassador for service design, championing it as a critical tool to enable change programmes.

What We Offer

In return, Lancashire County Council offers a range of benefits, which can be found on the LCC Vacancies website.



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