Retail Operations Manager EMEA

1 month ago

London, Greater London, United Kingdom Canada Goose Full time
Job Overview

As a key member of our retail team, the Manager, Retail Operations EMEA will play a crucial role in driving sales growth, maximizing efficiency, and enhancing the customer experience across our EMEA retail stores.

Key Responsibilities
  • Develop and implement retail strategies to achieve sales objectives and drive profitability.
  • Collaborate with cross-functional teams to ensure seamless execution of operational controls and maximize efficiencies.
  • Monitor key performance indicators (KPIs) and propose action plans to improve store performance.
  • Establish relationships with key corporate partners to ensure market needs are met and sales and profitability are maximized.
  • Drive best practices using regional insights to optimize operational performance and maintain a seamless shopping experience within an omnichannel environment.
  • React to inventory needs and merchandise flow to ensure product availability and control communication between stores and Merchandising team.
  • Lead and educate on loss prevention measures to minimize loss and increase safety.
  • Create effective schedules that prioritize the Clientele journey, maximize productivity, and manage labour spends using internal systems.
  • Develop and improve Canada Goose's standard operational procedures and ensure execution is carried out with excellence.
  • Ensure consistent and disciplined use of strategic tools at the store level.
  • Partner with key cross-functional teams to ensure physical store spaces are maintained at the highest level.
Requirements
  • Minimum 5 years of experience managing multi-unit operations at a luxury retailer.
  • Ability to understand 'the big picture' and exercise good business acumen.
  • Collaborative mindset with strong leadership skills to inspire others to drive action.
  • Strong planning and organizational skills with high attention to detail.
  • Ability to work in a fast-paced environment and manage multiple projects simultaneously while meeting tight deadlines.
  • Strong computer competence in PowerPoint, Word, and Excel.
  • Solid understanding of luxury retail and apparel industry, up to date on industry events and has a finger on the pulse on major issues and trends.
  • Ability to analyze financial reports effectively and proactively.
What We Offer
  • A company built on Canadian roots and heritage.
  • A comprehensive and competitive Total Rewards Program.
  • Opportunities for career growth through numerous internal and external programs.
  • Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
  • Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • Inspiring leaders and colleagues who will lift you up and help you grow.

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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