Retail Operations Manager

1 month ago


Aberdeen, Aberdeen City, United Kingdom ZARA Full time
Job Overview

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Zara Kids in Aberdeen.

The successful candidate will be responsible for managing the day-to-day operations of the store, ensuring excellent customer service, and driving sales growth.

Key Responsibilities
  • Manage store operations, including HR indicators, electronic device maintenance, and cleaning standards.
  • Support the general manager with budget management, payroll processes, and recruitment.
  • Develop and implement strategies to improve sales performance, customer satisfaction, and employee engagement.
  • Monitor and control store costs, including stationery, post, and travel expenses.
  • Ensure timely replenishment, stockroom organization, and compliance with company guidelines.
  • Drive marketing initiatives and department sales performance based on commercial reports and product knowledge.
  • Manage employee development, training, and performance reviews.
  • Maintain good housekeeping, health and safety standards, and sustainability practices.
Requirements
  • Proven experience in managing a similar retail operation in a fast-paced environment.
  • Strong commercial and market awareness, with excellent analytical and problem-solving skills.
  • Ability to lead and motivate a team, with excellent communication and interpersonal skills.
  • Basic knowledge of UK Employment Law and company policies.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Apply now to join our team and take your career to the next level



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