Deputy Head of Retail Operations Manager

2 days ago

Liverpool, Liverpool, United Kingdom ZipRecruiter Full time
Deputy Retail Operations Manager

Aramark UK is seeking a dynamic and inspirational hospitality leader to join our team as Deputy Retail Operations Manager at Everton Football Club. The new Bramley-Moore Liverpool stadium is set to be a revolutionary and advanced venue for fan experience in Europe.

Key Responsibilities:
  • Form part of the senior retail operations team and deputise for the Senior Retail Operations Manager.
  • Work on the delivery of a diverse and effective, high-volume retail food and beverage operation.
  • Take on several projects as we mobilise the stadium for delivery in August 2025.
  • Manage the retail operations during match games, concerts, and other events.
  • Provide first-class non-event day and event day retail, bar, and third-party concessions operations.
  • Uphold and manage business needs and performance expectations and standards.
  • Champion HSE within the unit and lead by example, ensuring compliance with all legal requirements and regulations.
  • Champion sustainability throughout the retail department.
  • Gain an understanding of delivery of financial targets and Key Performance Indicators within areas of responsibility.
  • Training and delivery of quality and operational standards and upholding the same.
  • Establish excellent relationships with clients, contractors, and other departments.
  • Management and development of relevant personnel, providing inspiration and leadership to deliver exceptional service.
  • Be innovative and continually look for ways to optimise sales and profitability to ensure delivery of departmental financial targets.
Requirements:
  • Minimum 2 years' experience in retail and beverage environment.
  • Experience in a multisite outlet, stadium, or event catering environment.
  • Strong leadership qualities and excellent communication skills.
  • Strong organisation skills and commercial awareness.
  • Standards and quality-driven hands-on management style.
  • Motivated by a passion for quality and great service delivery.

Aramark is a leading service and solutions provider in the UK. We believe a career should develop your talents, fuel your passions, and empower your professional growth. We are an equal opportunities employer.

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