ITIL Content Specialist

1 month ago


Manchester, United Kingdom PeopleCert Full time

PeopleCert is seeking an experienced ITIL Subject Matter Expert to join our Product Development team. As a key member of our team, you will contribute to the development of high-quality ITIL content that supports our mission to elevate our ITIL brand and portfolio. You will work closely with our Product Architects to ensure that all content aligns with our vision and strategy.

Key Responsibilities:


Content Creation and Alignment:
◦ Develop, review, and maintain ITIL Official Books, Exams, Official Training Materials, and Digital Content to ensure consistency, accuracy, and quality across all content types.
◦ Collaborate with Product Management and Product Marketing to drive the global success of ITIL, ensuring that content goals and timelines are met.
◦ Ensure that content is kept up to date and relevant based on customer feedback, market insight, and product strategy.


Cross-Functional Collaboration:
◦ Partner with Product Architects and Product Managers to ensure that all ITIL content aligns with the overall product strategy and vision, and that content creation, review, and maintenance is prioritized and delivered according to the agreed roadmap.


Sharing Expertise:
◦ Act as an internal Subject Matter Expert to support the broader organization, including internal trainings and webinars as required, helping internal teams have a deep understanding of ITIL and its strategic importance to PeopleCert.


External SMEs:
◦ Collaborate with the Product Architects and other internal teams to help identify, onboard, and manage a comprehensive database of external Subject Matter Experts to strengthen our pool of ITIL content contributors.

Requirements:

  • 5+ years' relevant experience working with ITIL in a training or consultancy role
  • Be certified with as many as possible ITIL certifications
  • Be certified with as many as possible related certifications from the PeopleCert portfolio, and/or other providers (e.g. in Project, Programme and Portfolio Management, SCRUM, Agile, Change Management, Service Management, DevOps)
  • Solid understanding of the ITIL ecosystem and competition landscape
  • Experience in product development
  • Experience in authoring, reviewing, and editing content
  • Experience in collaborating with Subject Matter Experts
  • Excellent collaboration and communication skills
  • Excellent writing and project management skills
  • Native or excellent command of the English language (C2 level certification is required, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
  • Advanced computer literacy is required. ECDL Advanced level certification is desirable

What We Offer:

  • Competitive remuneration package
  • Work in an international, dynamic, and fun atmosphere
  • Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
  • Huge learning experience in using best practices and global environment
  • Constant personal and professional development
  • Relocation package


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