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Ocean Freight Import Coordinator
2 months ago
We are seeking a highly skilled Ocean Import Coordinator to join our team at HR GO Recruitment. As an Ocean Import Coordinator, you will play a crucial role in ensuring the smooth importation of goods into the UK.
Key Responsibilities:- Prioritize and manage import jobs from booking to delivery, including costing and invoicing.
- Process import jobs efficiently, ensuring all necessary documentation is completed accurately and on time.
- Work closely with the Commercial Team to develop and implement ocean freight services.
- Develop and maintain effective relationships with key customers and suppliers.
- Ensure all consignments are loaded onto our system prior to departure, checking accuracy of paperwork and information provided.
- Coordinate with overseas partners to ensure all pre-alert documentation is received prior to or on the same day of departure.
- Ensure all relevant information and instructions from customers are received to complete customs clearance on imports.
- Provide transport companies with all necessary information to ensure customer delivery requirements are met.
- Manage cash flow by ensuring all monies owed on non-credit account clients and all import duty and VAT have been paid before releasing orders.
- Liaise with customers and colleagues to ensure all customer spreadsheets and special instructions are followed.
- Identify and escalate any issues or problems that could impact deadlines to the relevant manager.
- Take ownership of accounting issues and queries, ensuring they are resolved within 48 hours.
- Assist with insurance claims in line with company procedures.
- Complete weekly and month-end routines as directed by your line manager.
- Excellent customer service skills.
- Strong communication and organizational skills.
- Ability to work under pressure and meet deadlines.
- Proactive attitude and team player qualities.
- Computer literate and able to implement and manage systems.
- Knowledge of ocean freight imports and customs clearance procedures.
