Customer Field Team Lead

2 weeks ago

Reading, Reading, United Kingdom CityFibre Full time
About the Role

We are seeking a highly skilled and experienced Team Leader to join our Customer Field Team. As a Team Leader, you will be responsible for leading a team of Customer Field Engineers to deliver exceptional customer outcomes and ensure the successful completion of civils, repair, and installations to business and residential properties.

Key Responsibilities:

  • Lead a team to complete civils, repair, and installations to business and residential properties, ensuring 'on the day' issues are resolved for successful completion of right first time delivery
  • Oversee and participate in minor civil activities (Private and Public) and repairs on our network and the Openreach PIA network, including reinstatement to industry standards
  • Conduct safety checks with your team, and quality audits for your region covering completed installations, civils activities, fibre repair, PIA repair, and vehicle audits
  • Manage customer complaints and escalations from initial contact through to a positive resolution in-line with CityFibre KPIs

Requirements:

  • Extensive, relevant experience and a good knowledge of fibre
  • Confident working at heights (on ladders and climbing poles)
  • Valid UK driving license, with no more than 6 penalty points
  • NRSWA LA and S1 qualifications
  • Openreach PIA S007 Sub-Duct and Cable Installation and PIA S008 Overhead Cable Installation qualifications
  • SA001 Overhead Safety and SA002 Underground Safety or SA006 Safe Working in Civils qualifications

What We Offer:

  • Salary £39,000 - £54,000 depending on experience
  • 25 days' holiday
  • A day off on your birthday
  • A day off to support a charity or organisation of your choice
  • Performance-related bonus scheme
  • Private healthcare

Training and Development:

  • Two-week induction in Milton Keynes
  • Training costs and hotel accommodation covered by CityFibre

CityFibre is committed to providing equal opportunities to people from all backgrounds and commitments. We're an inclusive and supportive community that values diversity and promotes a culture of belonging.

  • Customer Field Team Lead

    3 weeks ago

    Reading, Reading, United Kingdom CityFibre Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Field Team at CityFibre. As a Team Leader, you will be responsible for leading a team of Customer Field Engineers to deliver exceptional customer outcomes and ensure the successful completion of fibre installations, repairs, and civils activities.Key...

  • Customer Field Team Lead

    3 weeks ago

    Reading, Reading, United Kingdom CityFibre Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Field Team at CityFibre. As a Team Leader, you will be responsible for leading a team of Customer Field Engineers to deliver exceptional customer outcomes and ensure the successful completion of fibre installations, repairs, and civils activities.Key...

  • Customer Field Team Lead

    2 weeks ago

    Reading, Reading, United Kingdom CityFibre Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Field Team. As a Team Leader, you will be responsible for leading a team of Customer Field Engineers to deliver exceptional customer outcomes and ensure the successful completion of civils, repair, and installations to business and residential properties.Key...

  • Customer Field Team Lead

    2 weeks ago

    Reading, Reading, United Kingdom CityFibre Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Field Team. As a Team Leader, you will be responsible for leading a team of Customer Field Engineers to deliver exceptional customer outcomes and ensure the successful completion of civils, repair, and installations to business and residential properties.Key...

  • Customer Field Team Lead

    4 days ago

    Reading, Reading, United Kingdom CityFibre Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Field Team. As a Team Leader, you will be responsible for leading a team of Customer Field Engineers to deliver exceptional customer outcomes and ensure the successful completion of civils, repair, and installations to business and residential properties.You will...

  • Customer Field Team Lead

    4 days ago

    Reading, Reading, United Kingdom CityFibre Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Field Team. As a Team Leader, you will be responsible for leading a team of Customer Field Engineers to deliver exceptional customer outcomes and ensure the successful completion of civils, repair, and installations to business and residential properties.You will...

  • Customer Field Team Lead

    1 week ago

    Reading, Reading, United Kingdom CityFibre Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Field Team. As a Team Leader, you will be responsible for leading a team of Customer Field Engineers to deliver exceptional customer outcomes and ensure the successful completion of civils, repair, and installations to business and residential properties.Key...

  • Customer Field Team Lead

    1 week ago

    Reading, Reading, United Kingdom CityFibre Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Field Team. As a Team Leader, you will be responsible for leading a team of Customer Field Engineers to deliver exceptional customer outcomes and ensure the successful completion of civils, repair, and installations to business and residential properties.Key...

  • Customer Field Team Lead

    1 week ago

    Reading, Reading, United Kingdom CityFibre Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Field Team. As a Team Leader, you will be responsible for leading a team of Customer Field Engineers to deliver exceptional customer outcomes and ensure the successful completion of civils, repair, and installations to business and residential properties.Key...

  • Customer Field Team Lead

    1 week ago

    Reading, Reading, United Kingdom CityFibre Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Field Team. As a Team Leader, you will be responsible for leading a team of Customer Field Engineers to deliver exceptional customer outcomes and ensure the successful completion of civils, repair, and installations to business and residential properties.Key...

  • Customer Field Team Lead

    5 days ago

    Reading, Reading, United Kingdom CityFibre Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Field Team. As a Team Leader, you will be responsible for leading a team of Customer Field Engineers to deliver exceptional customer outcomes and ensure the successful completion of civils, repair, and installations to business and residential properties.Key...

  • Customer Field Team Lead

    5 days ago

    Reading, Reading, United Kingdom CityFibre Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Field Team. As a Team Leader, you will be responsible for leading a team of Customer Field Engineers to deliver exceptional customer outcomes and ensure the successful completion of civils, repair, and installations to business and residential properties.Key...

  • Customer Field Team Lead

    2 weeks ago

    Reading, Reading, United Kingdom CityFibre Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Field Team. As a Team Leader, you will be responsible for leading a team of Customer Field Engineers to deliver exceptional customer outcomes and ensure the successful completion of civils, repair, and installations to business and residential properties.Key...

  • Customer Field Team Lead

    2 weeks ago

    Reading, Reading, United Kingdom CityFibre Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Customer Field Team. As a Team Leader, you will be responsible for leading a team of Customer Field Engineers to deliver exceptional customer outcomes and ensure the successful completion of civils, repair, and installations to business and residential properties.Key...

  • Regional Sales Team Lead

    4 days ago

    Reading, Reading, United Kingdom REL Field Marketing Full time

    Regional Sales Team ManagerFull-time, permanent role with REL Field MarketingSalary: £30,000 to £34,000 per annum + 15% bonus opportunity + Company CarWorking hours: Monday to Friday, 37 hours per weekYou will be working for REL Field Marketing to lead our Haleon team as a Regional Sales Team Manager.Key Responsibilities:Manage, train, and develop a team...

  • Regional Sales Team Lead

    4 days ago

    Reading, Reading, United Kingdom REL Field Marketing Full time

    Regional Sales Team ManagerFull-time, permanent role with REL Field MarketingSalary: £30,000 to £34,000 per annum + 15% bonus opportunity + Company CarWorking hours: Monday to Friday, 37 hours per weekYou will be working for REL Field Marketing to lead our Haleon team as a Regional Sales Team Manager.Key Responsibilities:Manage, train, and develop a team...

  • Regional Sales Team Lead

    2 weeks ago

    Reading, Reading, United Kingdom REL Field Marketing Full time

    Regional Sales Team Manager **Job Summary** We are seeking a highly motivated and experienced Regional Sales Team Manager to join our team at REL Field Marketing. As a key member of our Haleon team, you will be responsible for managing, training, and developing a team of Sales Development Executives. **Key Responsibilities** * Lead the Field Team,...

  • Regional Sales Team Lead

    2 weeks ago

    Reading, Reading, United Kingdom REL Field Marketing Full time

    Regional Sales Team Manager **Job Summary** We are seeking a highly motivated and experienced Regional Sales Team Manager to join our team at REL Field Marketing. As a key member of our Haleon team, you will be responsible for managing, training, and developing a team of Sales Development Executives. **Key Responsibilities** * Lead the Field Team,...

  • Regional Sales Team Lead

    1 week ago

    Reading, Reading, United Kingdom REL Field Marketing Full time

    Regional Sales Team ManagerJoin REL Field Marketing as a Regional Sales Team Manager on our Haleon team.Key Responsibilities:Lead a team of Sales Development Executives, providing guidance and support to drive performance and achievement.Develop and implement team operating standards, leveraging insights from the field and data analysis to drive best...

  • Regional Sales Team Lead

    1 week ago

    Reading, Reading, United Kingdom REL Field Marketing Full time

    Regional Sales Team ManagerJoin REL Field Marketing as a Regional Sales Team Manager on our Haleon team.Key Responsibilities:Lead a team of Sales Development Executives, providing guidance and support to drive performance and achievement.Develop and implement team operating standards, leveraging insights from the field and data analysis to drive best...