Counter Assistant

2 days ago


Llandudno, Conwy, United Kingdom WHSmith Full time

About the Role:

We are seeking a skilled and enthusiastic Counter Assistant to join our team at WHSmith. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, ensuring that they have a positive and memorable experience in our store.

Key Responsibilities:

  • Deliver outstanding customer service to all customers, responding to their queries and resolving any issues in a professional and courteous manner.
  • Manage queues and ensure that customers can access the services they need quickly and efficiently.
  • Meet high standards of governance and attention to detail, maintaining accurate records and adhering to company policies and procedures.
  • Work collaboratively as part of a team, supporting colleagues and contributing to a positive and inclusive store environment.

What We Offer:

As a Counter Assistant at WHSmith, you will benefit from a competitive salary, pension scheme, paid annual leave, and employee discounts. You will also have the opportunity to develop your skills and knowledge, working with a talented and dedicated team.

About Us:

WHSmith is a leading retailer with a rich history and a commitment to excellence. We are proud to be an inclusive employer, welcoming colleagues from diverse backgrounds and promoting a culture of respect and inclusivity.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work flexibly, including weekends and bank holidays.
  • Basic computer skills and knowledge of retail systems.
  • Previous experience in a customer-facing role, preferably in a retail environment.


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