IT Operations Specialist

2 days ago


Leeds, Leeds, United Kingdom Informed Search LTD Full time
Job Title: IT Operations Analyst

Informed Search LTD is seeking a skilled IT Operations Analyst to join its team in Central Leeds. The successful candidate will be responsible for monitoring and supporting internal systems, ensuring timely processing of system monitoring alerts, and managing incidents and changes.

Key Responsibilities:
  • Monitor and support internal systems using monitoring tools
  • Process system monitoring alerts in a timely manner
  • Manage incidents and changes using ITSM systems
  • Ensure all customer problems are resolved to a satisfactory conclusion
  • Meet incident OLA and SLA requirements
Requirements:
  • ITSM experience (Servicenow or other)
  • Windows Server expertise
  • System monitoring tool proficiency
  • Excellent problem-solving and communication skills

This is a 4 on 4 off shift pattern role, comprising two 12-hour days and two 12-hour nights, including Bank Holidays. The team covers 24x7 365 days a year.



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