Customer Service Representative

3 days ago

Little Chalfont, Buckinghamshire, United Kingdom CPI Selection Full time
Job Title: Customer Service Advisor

Join CPI Selection as a Customer Service Advisor and deliver exceptional customer experiences. As a key member of our team, you will be responsible for providing platinum-level service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Offer personalized service to customers, addressing their queries and concerns in a timely and professional manner.
  • Utilize our CRM system (Zendesk) to manage customer interactions and resolve issues efficiently.
  • Develop strong relationships with customers, building trust and loyalty through effective communication and issue resolution.
  • Work collaboratively with the team to achieve service excellence and meet business objectives.
  • Participate in ongoing training and development to enhance skills and knowledge, ensuring continuous improvement in customer service delivery.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Proficiency in using CRM systems and Microsoft Office applications, including Word and Excel.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Flexibility to work varying shifts, including evenings and weekends, as required.
What We Offer:
  • A competitive hourly rate and opportunities for career growth and development.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Ongoing training and development opportunities, to enhance skills and knowledge.
  • A chance to make a real difference in the lives of our customers, delivering exceptional service and building lasting relationships.

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