Early Years Administrator

4 weeks ago


Manchester, United Kingdom Bright Horizons Full time
Job Title: Early Years Administrator

We are seeking a highly organized and customer-focused Early Years Administrator to join our team at Bright Horizons Didsbury Day Nursery and Preschool. As an Early Years Administrator, you will play a vital role in supporting the nursery team to deliver high-quality care and education to our children.

Key Responsibilities:
  • Lead the development and implementation of parent outreach initiatives to increase utilization, registrations, and memberships in the nursery to meet occupancy budgets.
  • Support the manager in offering new nursery places, selling extra sessions, and managing changes in booking patterns.
  • Support parents with financial queries or concerns, offering solutions where possible.
  • Lead and manage back-up care bookings and enquiries.
  • Adhere to organizational policies and procedures, including the COR process.
  • Ensure Redfish is up to date, check accounts are allocated correctly, leave dates are input within the required notice period, correct discounts, and correspond with parent payments.
  • Make effective and efficient use of systems and contribute suggestions and ideas on how to improve system performance.
  • Coordinate the monthly invoice run and encourage the use of the parent portal to view statements and invoices.
  • Responsible for the collection of monthly invoice debt, including suspension of nursery places, payment plans, and legal referrals, in collaboration with the nursery manager.
  • Control and administer tasks relating to funding and headcount, working in partnership with our funding team.
  • Support the Nursery manager with any additional client administrative tasks, including writing monthly and quarterly client reports.
  • Attend and contribute to local authority NEG training sessions.
Requirements:
  • Significant experience in a customer service setting, with a demonstrable track record of delivering outstanding customer service, both internally and externally, and in person over the phone.
  • Ability to make independent decisions based on information and data.
  • Should be able to prioritize and work in a fast-paced environment.
  • Exceptional organizational skills.
  • Strong computer skills to manage daily responsibilities, including Word, Excel, PowerPoint, and Data Entry.
  • Maintain confidentiality in accordance with GDPR.
Desirable Qualifications:
  • Level 2 qualification in Business Administration.
  • NVQ in Business Administration or equivalent.
  • Paediatric First Aid.
  • First Aid at work.
  • Strong computer skills to manage daily responsibilities, including Word, Excel, PowerPoint, and Data Entry.


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