Store Performance Manager

2 weeks ago


London, Greater London, United Kingdom Rituals Full time
About Us

Rituals is a company that offers unique experiences to its customers.

Salary and Benefits

The estimated salary for this position is €60,000 per year. Additionally, you will be eligible for a competitive bonus scheme, Rituals employee discount, numerous wellbeing initiatives, and EAP.

Job Description

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You're also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you're dedicated to driving your store's performance by ensuring excellent customer service, effective teamwork, and efficient operations every day.

Key Responsibilities
  • You will act as a role model for your team and a true ambassador for Rituals.
  • You will support your Store Manager in creating a culture of trust based on positive and constructive feedback.
  • You will help to recruit, hire, and retain a diverse and talented store team.
  • You will coach your team members to help them feel more engaged while achieving their full potential.
Requirements
  • Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
  • People management skills, such as communication, motivation, coaching, connection, and inspiration.
  • Experience in sharing knowledge to drive behavioral change and develop others.
  • Decision-making and problem-solving skills.
About the Role

This is an inspiring and performance-oriented role where you will have the opportunity to grow your skills every day. As Assistant Store Manager, you are 'one of a kind' because your ability to encourage others and reach your store's goals in terms of customer satisfaction and sales.



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