Senior Service Delivery Manager

5 days ago

London, Greater London, United Kingdom Aon Hewitt Full time

**About the Role**

We are seeking a highly skilled Senior Service Delivery Manager to lead our team of insurance specialists. As a key member of our global broking centre, you will be responsible for coordinating workload, prioritizing tasks, and making effective decisions to ensure seamless service delivery.

The successful candidate will have excellent technical skills, including expertise in Word and Excel, as well as strong communication and leadership abilities. They will also possess a deep understanding of insurance risk and be able to provide technical guidance and support to brokers on complex risks.

**What You Will Do**

As a Senior Service Delivery Manager, your primary responsibilities will include:

  • Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritizing, and making effective workload allocation decisions.
  • Using technical systems and engaging with Offshore Partners to produce policy documents / invoice requests.
  • Building strong relationships with CSD colleagues, brokers, and other internal stakeholders.
  • Liaising with underwriters and Aon network offices.
  • Implementing changes to tools and documentation needed to support effective service delivery.
  • Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
  • Producing and monitoring the risk life cycle report your team's workflow to ensure your policies are on track with performance targets.
  • Collaborating with Client Service Delivery colleagues to meet divisional targets.

**Requirements**

  • A minimum of [insert salary] per annum, depending on experience.
  • A proven track record of success in a similar role, with excellent technical and leadership skills.
  • An understanding of insurance risk and technical skills in Word and Excel.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
  • A collaborative approach to working, with a focus on teamwork and delivering exceptional results.

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