Service Lead

1 day ago

Nottingham, Nottingham, United Kingdom Nacro Full time
Service Lead Job Description

About the Role:

We are seeking an experienced and passionate Service Lead to join our team at Nacro, managing our Nottingham Young Person Supported Housing Service. As a Service Lead, you will be responsible for leading and managing a team of Support Workers and Housing Management workers to deliver high-quality, effective supported housing services to young people.

Key Responsibilities:

  • Effectively lead and deliver services which comply with the regulatory framework.
  • Ensure your staff team understand and meet the agreed financial standards on voids, arrears, and re-lets.
  • Manage the rota and on-call arrangements.
  • Lead team by example by upholding Nacro's values and behaviours and translating those into everyday activity.
  • Ensure safeguarding and risk management is a key part of our support work and that any safeguarding alerts and/or incidents are safely managed.
  • Meet service quality standards and ensure your team are adhering to all operational and policy standards.
  • Ensure all service user support and safety plans are in place.
  • Take responsibility for the communication of organisational and local messages through regular and effective team meetings.
  • Set clear objectives and performance targets for each direct report using the appraisal process and monitor through regular check-ins.

Requirements:

  • Extensive knowledge of supported housing services and/or housing management services to a range of service user groups presenting with a range of complex needs.
  • Ability to prioritise tasks effectively, ensuring the team are supported, service users' needs are prioritised, and contractual KPIs are met.
  • Adaptability and high organisational skills to balance time and champion relationship mapping in the region.
  • Excellent people skills, including problem-solving, written, and verbal communication skills.
  • Confidence in quality risk assessment, risk management, and provision of holistic support.

What We Offer:

We offer a competitive salary, a supportive and collaborative work environment, and opportunities for professional development and growth.

How to Apply:

Please submit your application, including your CV and a cover letter, to [insert contact information].

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