Stratstone Sales Expert

3 weeks ago

London, Greater London, United Kingdom Pendragon Group Full time

Customer Experience Advisor Role

We're looking for a dedicated Sales Expert to join our Stratstone team in Mayfair. As a key member of our game-changing retailer, you'll work closely with one of the best brands in the business and be supported by experienced leaders.

The ideal candidate will have a passion for the automotive industry, excellent communication skills, and the ability to build strong relationships with customers. If you're a collaborative team player who is open to new ideas and appreciates the difference each person makes, we'd love to hear from you.

Key Responsibilities:

  • Managing customer inquiries through calls and digital channels, providing warm introductions to our brand and collecting essential information about their needs.
  • Selling and promoting our products and services, ensuring seamless transitions to seasoned Sales Executives.
  • Collaborating with the Digital Expert/Marketing team to provide content for social media streams.
  • Providing in-depth insights to associates about products and technological updates.
  • Maintaining accurate enquiry information and providing ad-hoc administrative support to our dealership.

Requirements:

  • Prior experience in customer-facing roles, preferably within the automotive or retail industry.
  • Strong communication and interpersonal skills, with the ability to engage, build authentic relationships, and establish strong rapport with customers.
  • Proficiency in using computer systems, including Microsoft packages.
  • A genuine passion for the industry, the people who work in it, and the people we serve.

Benefits:

  • A competitive basic salary of £30,000 per annum, with an additional £2,000 bonus.
  • Pension, critical illness cover, life assurance, 31 days' holiday (including bank holidays), and exclusive company discounts on used car purchases, leasing deals, and aftersales service.

About Us:

At Pendragon Group, we thrive in a fast-paced environment where collaboration is at the heart of our culture. We empower our teams to bring out the best in themselves and others, creating a supportive and inclusive community that unlocks potential and transforms the automotive retail industry.

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