RF Technical Advisor

4 days ago


Cambridgeshire, United Kingdom SoCode Limited Full time

About SoCode Limited:

We are a pioneering force in the RF industry, pushing the boundaries of innovation and excellence. Our company provides cutting-edge solutions for wireless communication systems, antennas, and signal processing, serving clients across various industries.

We are seeking a skilled and dedicated RF Technical Advisor to join our team. The ideal candidate will possess in-depth technical knowledge of RF systems and a commitment to delivering outstanding customer service. This role will involve providing expert technical assistance, troubleshooting, and solutions to customers, ensuring their success in deploying and utilizing our products and services.

Key Responsibilities:

  • Offer expert technical support to customers via phone, email, and remote assistance, addressing complex inquiries related to RF systems, equipment, and solutions.
  • Analyze and resolve technical issues, guiding customers through advanced troubleshooting processes, configuration, and system optimization.
  • Collaborate with engineering and product teams to gather customer feedback, contribute to product development, and drive continuous improvement of RF solutions.
  • Maintain a comprehensive understanding of our RF products, services, and technologies to effectively support customers within an OEM environment.
  • Record and track customer issues, ensuring prompt and accurate resolution while maintaining excellent communication with customers.

Requirements:

  • Experience or Telecommunications/engineering, or a related field.
  • 3+ years of experience in RF systems, wireless communication, or a similar technical role.
  • In-depth knowledge of RF fundamentals, antennas, signal propagation, and related technologies.
  • Demonstrated ability to analyze and resolve complex technical issues effectively.
  • Superior verbal and written communication skills, with the ability to explain intricate concepts in a clear and concise manner.
  • Customer-focused mindset with a passion for delivering high-quality service and support.
  • Able to work independently and as part of a collaborative team.

Estimated salary: £40,000 - £60,000 per annum. We offer a highly competitive salary package based on location and experience.



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