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Legal Tech Support Specialist

2 months ago

Liverpool, Liverpool, United Kingdom Picture More Ltd Full time
Legal Tech Analyst Role

We are seeking a skilled Legal Tech Analyst to join our team at Picture More Ltd. As a key member of our dynamic team, you will be responsible for providing technical support and expertise in legal technology solutions.

Key Responsibilities:
  • Serve as the primary point of contact for all legal tech support inquiries.
  • Record and manage requests and issues in a timely and efficient manner.
  • Provide end-to-end issue resolution, escalating complex queries when necessary.
  • Develop and maintain team knowledge base documentation to ensure seamless knowledge sharing.
  • Perform reporting and general maintenance of legal tech products.
Requirements:
  • Ability to thrive in a fast-paced environment, handling pressure while working independently.
  • Experience in email and phone-based support.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with legal tech products such as HighQ Collaborate, Contract Express, Luminance, DocuSign, and Bryter.

We offer a range of professional development opportunities, including training courses, mentorship programs, and secondments, to help you grow and succeed in your role.