IT Support Specialist

4 days ago


Steyning, West Sussex, United Kingdom Solve Recruitment Limited Full time
About the Role

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Solve Recruitment Limited. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide timely and effective technical support to clients via phone, email, and remote desktop sessions.
  • Diagnose and resolve technical issues related to hardware, software, and network connectivity.
  • Collaborate with senior engineers to identify and implement long-term solutions to recurring technical issues.
  • Develop and maintain a thorough understanding of our clients' technical infrastructure and systems.
  • Communicate technical information to non-technical stakeholders in a clear and concise manner.
Requirements
  • Strong technical knowledge of Microsoft Operating Systems, Office 365, Hyper-V, Active Directory, Group Policy, DNS, DHCP, and networking fundamentals.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Microsoft certifications are beneficial but not required.
What We Offer
  • A competitive salary range of £20,000.00-£27,000.00 per year.
  • A comprehensive benefits package, including annual bonus, company pension, and free onsite parking.
  • A dynamic and supportive work environment with opportunities for professional growth and development.
  • A 38.75-hour workweek with 25 days of holiday plus bank holidays.


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