Casino Venue Operations Manager
3 weeks ago
We are seeking an experienced Gaming Centre Director to lead our Merkur Slots venue in Norwich. As a key member of our team, you will be responsible for the overall performance and profitability of the gaming centre.
- Ensure that budgeted targets are achieved by effectively managing cash/assets, controlling marketing/promotional activities/events, and implementing required PPM schedules to maximise machine income.
- Develop and implement strategies to improve staff management, training, and employee engagement to enhance customer satisfaction and drive business growth.
- Monitor and analyse machine income levels to recommend appropriate action to maximise revenue opportunities.
- Oversee the implementation of company standards as stipulated in the Operations Manual, ensuring compliance with current legislation and regulations.
- Foster a positive working environment, actively discouraging harassment, bullying, victimisation, or discrimination of any kind against employees, management, or customers.
Key Responsibilities:
- To oversee all aspects of venue operations, including but not limited to, cash handling, security, health and safety, and risk management.
- To maintain accurate employee records, ensure proper training is conducted, and complete performance reviews in line with company policy.
- To investigate and action customer complaints immediately, ensuring high standards of personal presentation and adherence to brand dress code.
- To travel and work within other venues within the company, if required, according to the needs of the business.
Requirements:
- Prior experience in a similar role or relevant industry, with a strong understanding of gaming centre operations and management.
- Excellent leadership and communication skills, with the ability to motivate and develop a team.
- Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement effective solutions.
- Ability to work effectively in a fast-paced environment, with excellent time management and organisational skills.
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