Technical Support Specialist

4 days ago


Monmouth, Monmouthshire, United Kingdom Rockfield Specialist Recruitment Full time

Monmouth-based business is seeking a driven Technical Support Executive to join their ambitious team. As a key member, you will undertake network installations, server administration, and remote support covering all elements of the customer's IT function.

The ideal candidate will have proven experience working in a technical support role, with a sound understanding of Windows (XP through to Win10) and networking knowledge - understanding of TCP/IP, routing, LAN and WAN, VPNs. Linux experience would be desirable.

The successful candidate will be required to liaise with customers to help diagnose problems, resolve issues directly where possible, log issues with appropriate channels, maintain ongoing communications with customers until resolution, and test issues and provide feedback to the development team.

They offer competitive salary range £30,000 - £40,000 depending on experience.

This is an excellent opportunity for someone looking to develop their skills and responsibility in a dynamic environment. They support and develop their staff and have created a great atmosphere in which the right person will grow professionally.



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