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Customer Sales Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Sales Advisor at Yeovil Pen Mill station.
As a key member of our team, you will be responsible for providing exceptional customer service, selling tickets and services, and ensuring that customer requirements are met and exceeded.
Key Responsibilities- Deliver outstanding customer service and be proactive in meeting customer needs
- Sell the full range of products and services to customers in a friendly, professional, and efficient manner
- Maximize opportunities for increased sales by adopting selling techniques and offering enhanced products to customers
- Perform routine maintenance and cleaning of ticket machines and IT equipment
- Accurately complete all accountancy and other associated documentation
- Maintain TVMs at the station
- Ability to deliver exceptional front-line customer service
- Understanding of customer requirements and expectations
- Self-starter with a can-do attitude
- Confidence in decision-making
- Able to remain calm and directive in a crisis
- Able to work to strict procedures
Great Western Railway (GWR) is a leading transportation company that values diversity and inclusion. We strive to create an inclusive environment where all colleagues feel valued and supported.
We offer a range of benefits, including on-going development, a defined benefit pension scheme, free rail travel, and an employee assistance programme.
We are committed to providing a fair and equal process for all applicants and encourage those with disabilities or neurodivergent conditions to contact us for support.
