Trade Counter Retail Branch Supervisor

3 weeks ago


Blunsdon St Andrew, United Kingdom Meridian Business Support Full time
Job Description:

Role Overview: We are seeking a highly motivated and customer-focused Retail Branch Supervisor to join our Trade Counter team in Swindon North. As a key member of our branch operations, you will be responsible for delivering exceptional customer service, achieving sales targets, and maintaining a high level of operational standards.

Key Responsibilities:

  • Provide exceptional customer service and support to new and existing customers
  • Ensure excellence in customer service, operational standards, and Branch sales targets are achieved
  • Support the delivery of sales targets while developing and maintaining positive customer relationships
  • Assist with the delivery of branch operations, including stocktakes and audits
  • Provide support and assistance to Branch colleagues as required
  • Support the Branch Manager to ensure team complete actions and activities on time, and in full
  • Ensure Branch team compliance with Health and Safety, company policies, and procedures

Person Specification:

  • Passion and energy to deliver exceptional customer service and achieve business targets
  • A hands-on customer-focused approach, confident and happy to serve customers and proactively engage with potential future customers
  • A commercial approach to drive sales and maximise margins, while ensuring our customers always walk away happy
  • Good organisational skills, with ability to prioritise and use own initiative
  • Confident IT user, with experience of MS Office and industry-standard software (e.g. SAP)
  • A full and valid driving license is essential, and a FLT license could be a distinct advantage
  • The ability to cover for the Branch Manager when required
  • Previous branch stocktake experience could be a distinct advantage
  • Comfortable to work in a small team and on occasion, alone
  • Experience within a similar role ideally in a trade/builders merchant/retail, glazing, or uPVC environment could be a distinct advantage

What We Offer:

  • A very competitive basic salary
  • An excellent monthly bonus scheme taking your salary to £32,705 per annum
  • 33 days holiday (including statutory holidays)
  • Free Life Assurance Plan of 3x your Annual Salary
  • Option to join the Share Save Scheme at discounted rates, and share in our company success
  • Company Pension Plan
  • Employee discount on products
  • Discounts across many well-known online and high street retailers
  • A blend of training, including e-learning and on-the-job training to help your career development

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