IT Support Specialist

4 days ago


Slough, Slough, United Kingdom Slough Borough Council Full time

Job Overview:

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We are seeking a highly skilled Service Support Analyst to join our ICT & Digital team, responsible for providing exceptional customer service and technical support for IT issues. The ideal candidate will have experience working in an IT support environment, knowledge of M365 and Office applications, and excellent problem-solving skills.

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Responsibilities:

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  • Provide technical support for IT issues, including troubleshooting and resolving problems related to M365 and Office applications.">
  • Work closely with ICT Support teams to ensure seamless delivery of IT services.">
  • Collaborate with colleagues to achieve business objectives and improve processes.">
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Requirements:

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The successful candidate will have:

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  • Excellent problem-solving skills and ability to work under pressure.">
  • Knowledge of M365 and Office applications, as well as IT service management principles.">
  • Experience working in an IT support environment, preferably in a local government setting.">
  • Ability to communicate complex technical information to non-technical stakeholders.">
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What We Offer:

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In addition to a competitive salary of £28,163 per annum, plus £1,064 Local Weighting Allowance, we offer:

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  • 26 days annual leave (not including Bank holidays), rising to 30 days between 2-5 years' service and 33 days after 5 years' service.">
  • Flexible and hybrid working options to promote work-life balance.">
  • A supportive place to grow and develop your career, with opportunities for training and professional development.">
  • Wellbeing initiatives, tax-free childcare, and season loan tickets.">
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About Us:

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Slough Borough Council is committed to providing excellent public services and improving the lives of our residents. We strive to create a workplace that values diversity, inclusivity, and equality.



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