Technical Support and Client Success Professional
4 days ago
Job Overview:
Aaron Wallis Sales Recruitment is seeking a skilled Technical Support and Client Success Professional to drive client satisfaction and deliver exceptional customer experiences.
About the Role:
This challenging and rewarding position requires a strong technical background, excellent communication skills, and experience in client support, relationship building, and onboarding.
Key Responsibilities:
Provide top-notch technical support to clients, ensuring timely resolutions to their queries and issues.
Develop and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions.
Collaborate with cross-functional teams to onboard new clients, ensuring a smooth transition and optimal usage of our services.
Communicate effectively with senior management, providing insights and recommendations to improve our products and services.
Requirements:
Proven work experience as a Technical Support or Client Success Manager, or in a similar customer care-oriented/sales-oriented role.
Experience with client onboarding is highly desirable.
Strong technical skills, with the ability to think creatively and resolve complex technical issues.
Excellent communication and interpersonal skills, with the ability to build rapport with clients at all levels.
Solid problem-solving skills, with the ability to analyze situations and provide effective solutions.
What We Offer:
A competitive salary of up to £30,000 per annum.
Excellent opportunities for career progression within a growing company.
Pension and other benefits.
Location:
Milton Keynes
Type:
Full Time, Permanent
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