Technical Support and Client Success Professional

4 days ago


Bletchley, Milton Keynes, United Kingdom Aaron Wallis Sales Recruitment Full time

Job Overview:


Aaron Wallis Sales Recruitment is seeking a skilled Technical Support and Client Success Professional to drive client satisfaction and deliver exceptional customer experiences.



About the Role:


This challenging and rewarding position requires a strong technical background, excellent communication skills, and experience in client support, relationship building, and onboarding.



Key Responsibilities:



  • Provide top-notch technical support to clients, ensuring timely resolutions to their queries and issues.


  • Develop and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions.


  • Collaborate with cross-functional teams to onboard new clients, ensuring a smooth transition and optimal usage of our services.


  • Communicate effectively with senior management, providing insights and recommendations to improve our products and services.




Requirements:



  • Proven work experience as a Technical Support or Client Success Manager, or in a similar customer care-oriented/sales-oriented role.


  • Experience with client onboarding is highly desirable.


  • Strong technical skills, with the ability to think creatively and resolve complex technical issues.


  • Excellent communication and interpersonal skills, with the ability to build rapport with clients at all levels.


  • Solid problem-solving skills, with the ability to analyze situations and provide effective solutions.




What We Offer:



  • A competitive salary of up to £30,000 per annum.


  • Excellent opportunities for career progression within a growing company.


  • Pension and other benefits.




Location:


Milton Keynes



Type:


Full Time, Permanent



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