Service Support Specialist
3 weeks ago
Job Summary
We are seeking a skilled Service Support Specialist to join our After-Sales Team at CV-Library. As a Service Support Specialist, you will provide technical support to our customers, ensuring they receive first-class service throughout the life of their equipment.
Key Responsibilities
- Provide remote technical support to customers to diagnose and rectify issues in a timely manner
- Support the after-sales team with technical queries and issues
- Responsible for supporting customers' service contracts
- Undertake work necessary for pre-service visits, including electrical, mechanical, pneumatic, or software tasks
- Assist with training and growth of service engineers
- Programme and modify control systems using PLCs, Servo drives, Robots, and other specialized controllers specific to customers' requirements
- Troubleshoot and adjust mechanical, electrical, pneumatic, and controls equipment
- Fault-find and perform operational assessments of mechanisms, both in isolation and in complex performance
Requirements
- Relevant vocational training or completion of an Apprenticeship in Electrical or Mechanical discipline
- Qualifications in Engineering and/or 5 years' experience in an electrical or mechanical environment
- Proven Electrical, Pneumatic, or mechanical experience within the Automation industry/industrial environment
- 4+ years' experience in programming programmable PLCs and human-machine interfaces using software (Siemens, ABB, Allen Bradley, Mitsubishi, Festo, Codeys)
- Knowledge of setting up Servos, VFDs, Remote I/O, Earth net, and Profibus networks
- Knowledge of 6 Axis robot systems is preferred
- Critical Thinking and Problem-Solving ability
- Comprehensive knowledge of diagnostics, test, and repair of electronic/electrical and mechanical equipment
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